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Complaints, Compliments and Comments Procedures

Complaints

If you have any complaints, you can approach any member of staff who will be more than happy  to talk things through with you. You may also write to Helen Marvell – Clinical Lead Nurse, who will respond to your complaint within 14 days of your letter. 

Compliments and Comments

We are always happy to receive any comments or suggestions that could help improve our service. Please speak to any member of staff with your suggestions or write them down and hand them to the receptionist. We will keep you informed of any changes as a result of your suggestions. The relevant trust has an official complaints procedure. Information regarding this may be obtained from the reception of Yorkshire Fertility. 

Yorkshire Fertility Business Manager - 01422-224257

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